Privacy Policy

Krati Dental Care (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website and related services, why we collect it, and how we keep it safe.

By using our website, booking an appointment online, or contacting us through our forms, you agree to the practices described here.

We may collect the following categories of information:

• Identity and contact details — such as your name, phone number, email address, age, and gender when you book an appointment or send a message.
• Appointment details — preferred date and time, reason for visit, and related clinical notes you choose to share.
• Technical data — IP address, browser type, device information, and pages visited, collected automatically to improve site performance and security.
• Communications — messages you send through our contact form or other channels.

We use your information to:

• Schedule, confirm, and manage appointments.
• Respond to enquiries and provide patient support.
• Improve our website, booking experience, and clinic operations.
• Meet legal, regulatory, and professional obligations where required.
• Send important service updates related to your visit (for example, appointment confirmations).

We do not sell your personal information. We may share limited data with trusted service providers who help us operate our website, booking system, hosting, or communications — only as needed to deliver those services and under appropriate safeguards.

We may also disclose information if required by law, regulation, or a valid legal request, or to protect the rights, safety, and property of our patients, staff, or clinic.

Our website may use cookies or similar technologies to remember preferences, keep sessions secure, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect certain features.

We retain personal information only as long as needed for the purposes described in this policy, including appointment records, patient care, and legal or accounting requirements. When information is no longer required, we take reasonable steps to delete or anonymise it.

We use reasonable administrative, technical, and organisational measures to protect your information. No method of transmission or storage is completely secure; if you suspect unauthorised access, please contact us promptly.

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you, or ask questions about how it is processed. To exercise these rights, contact us using the details on our Contact page.

Our services may be used by parents or guardians to book care for minors. We do not knowingly collect personal information from children online without appropriate adult involvement. If you believe we have collected such information in error, please contact us so we can review and address it.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest revision. Continued use of our website after changes means you accept the updated policy.

If you have questions about this Privacy Policy or our data practices, please reach out through our Contact page or call the clinic during working hours. We will do our best to respond promptly.